Privacy Policy

Last updated: 1 January 2024

SHAREBI LIMITED ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or contact us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SHAREBI LIMITED is registered in the United Kingdom. Our registered address is 44a Frances Street, Newtownards, County Down, BT23 7DN. You can contact us at support@sharebi-limited.com or by telephone on +44 7401 526505.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: first name, last name
  • Contact data: email address, telephone number, postal address
  • Transaction data: details about products you have purchased or enquired about
  • Communication data: messages you send us via our contact form or email
  • Technical data: IP address, browser type and version, time zone, browser plug-in types, and other technology identifiers on the devices you use to access our website
  • Usage data: information about how you use our website

3. How We Collect Your Personal Data

We collect data through the following methods:

  • Direct interactions — when you fill in our contact form, send us an email, call us, or enquire about a product
  • Automated technologies — we may automatically collect technical and usage data when you visit our website using cookies and similar technologies

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

  • To respond to your enquiries and provide customer support
  • To process and fulfil orders you have placed with us
  • To comply with a legal or regulatory obligation
  • To improve our website and services
  • To send you information about products or services we think may interest you, where you have given consent

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
  • Legitimate interests: processing is necessary for our legitimate business interests, where these are not overridden by your rights
  • Legal obligation: processing is necessary to comply with UK law
  • Consent: where you have given us explicit consent to process your data for a specific purpose

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

  • Service providers who assist us in operating our website and running our business (e.g., email providers, delivery partners), who are bound by confidentiality obligations
  • Professional advisers including lawyers, accountants, and insurers
  • Regulatory authorities, law enforcement, or other third parties where required by law

7. International Transfers

We store your data on servers located within the UK and European Economic Area (EEA). Where we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, we retain customer enquiry data for up to 3 years, and order and transaction records for up to 7 years to comply with financial regulations.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to rectification: to request correction of inaccurate or incomplete data
  • Right to erasure: to request deletion of your personal data in certain circumstances
  • Right to restrict processing: to request we limit how we use your data
  • Right to data portability: to receive your data in a structured, machine-readable format
  • Right to object: to object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at support@sharebi-limited.com. We will respond within one month. If you are unhappy with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use strictly necessary cookies to ensure the website functions correctly. You can control cookie settings through your browser. Please note that disabling certain cookies may affect website functionality.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect when the policy was last revised. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: support@sharebi-limited.com
  • Phone: +44 7401 526505
  • Post: SHAREBI LIMITED, 44a Frances Street, Newtownards, County Down, BT23 7DN